One of the major reasons why members hesitate to participate in a forum is because of the fear of being judged!

When you ensure that the context and content in the forum are simple, people find it easier to participate and not sound or look wrong in front of their peers!
So making sure that your forum is welcoming enough is one thing, but keeping the context and content as simple and humanised as it can be, is another!

In the end, it is not about what the community team gives, it is about what the members want and need!