5 Online Community Trends That Will Rule 2021

Question

The main purpose of building online communities is to create a space for customers to interact openly, exchange ideas, resolve queries, and build long-term meaningful relationships. Businesses can identify customer preferences, understand their needs, address their queries in real-time, and grow through communities.

https://bit.ly/2P9sH1f

April Josephs · Answer

Personalization is one of the big pushes I'm making this year. I'm hoping to connect one-on-one with some of our most valued players/spenders and create two-way relationships with them.