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Bianca Grisolia
Super User Community Building
5 Ways Your Customer Support Improves with an Online Community
Implemented it in my organization and found it really helpful. Sharing it with the community for knowledge sharing.

✓ Knowledge sharing - allows fellow customers to offer solutions
✓ Decrease in the number of support tickets - Customers learn from each other’s past experience through discussions and resource-sharing
✓ User-generated resource data
✓ Brand's space for negative feedback - a more controlled environment with the potential to not only solve problems but strengthen relationships
✓ Product Improvement - Learn about your product & your users by watching their discussions. Get a feature that’s constantly being requested
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