What makes communities so special is the conversation, engagement, and energy from their members. They are part of a community because they want to be a part of it – not because they have to – which means there’s a sort of emotional involvement or attachment that comes along with it. But, unfortunately, there are always those times when emotions among the community-run high and you are inadvertently put in a sticky situation. Just think of it as your true moment to shine.

My advice: Just listen – actively.