Your community members may want to vent about whatever is on their mind. Listen.
What makes communities so special is the conversation, engagement, and energy from their members. They are part of a community because they want to be a part of it – not because they have to – which means there’s a sort of emotional involvement or attachment that comes along with it. But, unfortunately, there are always those times when emotions among the community-run high and you are inadvertently put in a sticky situation. Just think of it as your true moment to shine.
My advice: Just listen – actively.