If you hope to create a caring climate for your community, here are some broad areas to consider:

➧ Create your online community on a dedicated white-labelled space

➧ Create a warm welcome message for members

➧ Let members know you are listening to them.

➧ Consider co-creating “participation guidelines”

➧ Create space for members to support each other

➧ Use community-building warm-up activities (Water cooler talks, maybe)

➧ Create “third places” for semi-synchronous interaction

➧ Ensure there is space for members to give you feedback

➧ Take care of your own well-being as a community manager