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Parul Gupta
Resource Center
Member Journey Mapping for Communities
community member mapping.pdf
Member journey mapping is an effective way of seeing your members’ experience from their point of view. Member Journey maps are an outline of each step of the member experience. It should start from their first interaction and subsequent engagement all the way through to, hopefully, a lifelong relationship.

Thanks for introducing me to this resource Monica Moldovan ! This is very useful in understanding the concept.
Hope it helps other community members too :)
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Parul Gupta
Community Manager, The Community Makers
Member Since: 20 Jan 2021
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