Scaling the World's Largest Startup Community with Startup Grind's Derek Andersen
https://www.createcommunitypod.com/episodes/derek-andersen Derek has been building communities for the past 15 years. He shares his personal journey to belonging, his successes and failures, and what community means to him.
“As community people, we often lead with our heart, and not always with our analytical brain. This allows the fires to get started inside of communities. But it's also what can lead to us getting stomped out.”
- Derek Andersen
Episode 054 - Old School Support and Moving it over to Digital Support
Michael and Chris talk about how to move old school support to digital. Michael has some challenges in the bank he works at and is building a long term strategy in how they think about digital support. The podcast talks about some tactics that he could do now, to get to that longer-term digital support strategy.
An online community is a big thing, and administering it single-handedly is never an easy task. Community managers need to plan the day’s projections, prioritize tasks, keep a check on queries, encourage conversations and engage in the community to run it efficiently and effectively. In our podcast, A Day In the Life of a Solo Community Manager, we highlight the tips & tricks required to manage an online community.
Community metrics have evolved a lot with time but the ROI of your community-building efforts is based on three distinct metrics: community growth, community engagement, and brand loyalty.
Traditionally, the role of an online community was to get customer feedback and be reactive to customer problems. But now this role has evolved. These days online communities help businesses generate personalized experience, highlight the pain points of customers, and promote exclusives resources, etc.
Found this interesting podcast while browsing through.
The Podcast is about the role of community in business, and what organizations can do to build a healthy, thriving community for their brand.
Here's the link:
Post a comment
Community GuidelinesBe Kind and Courteous. We're all in this together to create a welcoming environment. Let's treat everyone with respect. Healthy debates are natural, but kindness is required.
No Promotions or Spam. Give more than you take to this community. Self-promotion, spam and irrelevant links aren't allowed.
Respect Everyone's Privacy. Being part of this community requires mutual trust. Authentic, expressive discussions make communities great, but may also be sensitive and private.
No Hate Speech or Bullying. Make sure everyone feels safe. Bullying of any kind isn't allowed, and degrading comments about things like race, religion, culture, sexual orientation, gender or identity will not be tolerated.
You will no longer receive notifications for this topic.