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Products & T...
We get asked all the time about products & tools to increase productivity in the community space. This is your space to keep track of/suggest community tools
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Rutvik Rao
Three Myths About Calculating the ROI of UX
Many teams overthink return-on-investment calculations for UX work. Treat these calculations as a way to estimate the strategic value of design.

Many UX teams complain that they aren’t brought into projects early enough, they don’t have enough funding, they don’t have enough UX professionals, and so on. Often, these kinds of problems come down to a lack of buy-in or support from leadership and a lack of UX maturity in the organization. Changing that kind of cultural perspective can take years.

Calculating ROI is a powerful tool for building buy-in because it can demonstrate that UX isn’t just good for users — it’s also very good for the business.

Unfortunately, many UX teams do not calculate the ROI for their work — often because they have anxieties about doing these calculations, and those anxieties hold them back. Let’s look at 3 common myths about calculating the ROI of UX work:

* The ROI of UX is all about money.
* The ROI of UX has to be perfectly accurate.
* The ROI of UX has to account for every detail.

The bottom line is to Treat ROI as Estimation, Not Prediction!

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Rutvik Rao
What is design thinking and why should you care?
The design thinking ideology asserts that a hands-on, user-centric approach to problem-solving can lead to innovation, and innovation can lead to differentiation and competitive advantage. This hands-on, user-centric approach is defined by the design thinking process
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Momo Bakhde
Keyhole - A Tool to Stay On Top Of Your Social Media Game
I liked this tool as it helps keeping a track of the image of your brand. It literally keeps an eye out for mentions of your brand across various social media platforms like Instagram, Facebook and Twitter. This allows you to know where we are and how we are doing.

As a community manager, we all know the pros of knowing where we are being mentioned. We can make sure to respond on time to every post or comment that mentions our brand, maintaining connections and creating a good public image at the same time.

Check it out and let me know what you think.

https://keyhole.co/social-mention/
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Sheldon Chorattil
Favourite community platforms
Tell me their names and why are they your favourite
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Anukriti Srivastava
Contributor Products & Tools
Curious to know
What are you using to build a customer community?
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Ramnath Shenoy
Contributor Products & Tools
Have you started a community on Clubhouse?
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Ramnath Shenoy
Contributor Products & Tools
Google Workspace is here!
I think many of us have tried Notion, loved it and have even been hurt by its slowness. Google Workspace could be a game-changer for collaborations and building docs using templates. With many companies going remote, tools like this could take collaborations very easy.

https://youtu.be/SDBbFETGiA4
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Ramnath Shenoy
Contributor Products & Tools
Content Moderation at scale is hard
Spotify perhaps has the trickiest job of moderating content, and it might be the last company that comes to our mind when we think of content moderation. More things to read here: https://www.theinformation.com/articles/spotifys-next-dilemma-grappling-with-hate-speech

Cc: Kartik Poddar
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Kartik Poddar
How Do you manage Content moderation
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Parul Gupta
What to look for in a community platform
Despite the purpose, there are a few things you must look for in a community platform as a community manager:

• Should provide an amazing experience for your community members;
• Should save you and your company time – it needs to be quick to set up and get going;
• Should be easy to use and save you money (provides a real ROI);
• Should have enough functionality to grow as your company or project grows;
• Should come with an excellent & responsive customer support team
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